At ZIAC Recruitment, we understand that concierge and reception professionals are often the first point of contact in any organisation. We are committed to ensuring that our recruitment practices in this sector champion diversity, equity, and inclusion, and reflect the values of the businesses and institutions we serve.

This DEI policy outlines our approach to promoting fair, inclusive, and representative hiring practices for concierge, front-of-house, and reception roles.

Our DEI Commitment

We are committed to:

• Promoting equal access to employment opportunities in front-of-house roles.
• Encouraging inclusive hiring that values a wide range of backgrounds and life experiences.
• Eliminating bias at each stage of the recruitment journey.
• Representing the diverse communities our clients and candidates operate within.
• Supporting welcoming and inclusive workplace cultures.

Scope of the Policy

This policy applies to:

• All internal ZIAC Recruitment consultants.
• All candidates seeking roles in concierge, reception, and front-of-house services.
• All interactions with client organisations across sectors including corporate, hospitality, residential, and public-facing services.

Key Principles

Representation

We aim to ensure our talent pool and candidate shortlists are diverse in terms of ethnicity, gender, disability, age, language, sexual orientation, and socio-economic background.

Equity in Opportunity

We are committed to creating equitable pathways into concierge and reception roles by addressing barriers to employment.

Inclusive Recruitment

Our advertisements, job descriptions, and interview practices are reviewed regularly to ensure accessibility, neutrality, and inclusivity.

Cultural Awareness

We value candidates who bring interpersonal awareness, multilingual abilities, and cross-cultural communication skills to front-facing roles.

Customer-Focused Inclusion

We understand the importance of representation in customer service and ensure staff placed by us reflect the diversity of the public and communities they engage with.

This policy is aligned with:

• The Equality Act 2010
• Industry best practices in hospitality, corporate, and customer service staffing
• Our internal code of conduct and safeguarding protocols

Contact Us

For more information or to discuss our DEI policy, please contact:

📞 ZIAC Recruitment – 0203 886 2108